Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

Our pricing range considers all the possible cleaning scenarios for your home. As every home is distinct, we factor in elements such as clutter, pets, and your lifestyle to determine our pricing. These factors impact the way we clean and subsequently affect the price.

Our pricing is tailored to meet your specific needs. With decades of experience in the industry, we understand that every household is different and has its own unique characteristics. We take into consideration various factors such as if you require deep cleaning, fridge cleaning, oven cleaning, the existence of pet hair, clutter, and your lifestyle when determining our pricing structure. If you would like more details on our customized pricing, please get in touch with your nearest Elite Maids® branch.

Absolutely not! We completely understand your concern and assure you that we respect your privacy. You may conveniently obtain a quote and schedule your cleaning online within a span of just one minute.

We come equipped with all the necessary cleaning supplies and equipment, so you don’t need to worry about providing anything.

Please get in touch with us right away and we’ll make arrangements to reclean. Rest assured, we do a great job and we leave your house only after you've approved the cleaning.

Our cleaning services are personalized to meet your unique needs, and therefore, we do not offer preset packages. However, we use a tried-and-tested method that ensures thorough, consistent, and efficient cleaning every time. You can find a list of items we typically clean during our visits on our cleaning services page. Additionally, we customize our visit based on your specific requirements and the cleaning demands of your home. To learn more about our services, please get in touch with your local office.

Scheduling Questions

While we cannot promise same-day bookings, there are days when we are able to fulfill this request.

It’s entirely your choice. If you won’t be present at home, kindly inform us about the method to enter your residence by updating the details in your customer dashboard..

Indeed, the majority of instances our cleaners are punctual. Nevertheless, we permit a 60-minute window to account for traffic and weather conditions. In cases where your cleaner is delayed, you will be informed about their estimated time of arrival..

You will not be billed until the cleaning is finished. This is done to guarantee your utmost satisfaction with the services provided by your cleaner(s).

No, you have the flexibility to cancel the service at any time without incurring any penalties. There’s no need to commit to contracts or a specific number of appointments.

Cleaning Questions

Elite Maids goes beyond simply maintaining homes—we care for people. Our mission is to provide you with the valuable time you need to focus on what truly matters. With decades of expertise in professional residential cleaning, we have fine-tuned and implemented advanced and comprehensive methods that ensure top-notch, hassle-free results. That’s our forte. The Elite Maids team recognizes the significance of gaining and retaining your trust; therefore, we always strive for thorough and efficient cleaning while honoring your space. This core belief guides us during every appointment.

Elite Maids simplifies home cleaning for you by taking care of all employment details, including completing necessary state and federal documentation and handling taxes. We ensure our timely presence at your residence as expected, while maintaining high-quality service. Additionally, our bonding and insurance provide protection from theft, accidental damage, or incidents within your home.

A standard cleaning typically includes the following tasks: Dusting, Sweeping and Mopping, Vacuuming Carpets and Rugs Emptying Trash Bins Kitchen Cleaning, Bedroom tidying: Please note that a standard cleaning may vary slightly depending on the service provider or specific client needs; always discuss your expectations with us beforehand to ensure satisfaction.

We provide various cleaning services, including weekly cleaning, one-time cleaning, monthly cleaning as well as move-in and move-out cleaning. To explore our diverse offerings, simply visit the homepage and click on the “Services” button located midway down the page.

A single or double cleaners will be dispatched to your residence depending on what needs to be done. For those with a recurring schedule, we will make every effort to consistently pair you with the same individual in the future.

Definitely. Our cleaners undergo a thorough screening process, which encompasses police background checks, reference verifications, and face-to-face interviews. Furthermore, we also require significant experience in residential house cleaning to work with us